Returns & Exchanges
We offer a 14-days return policy. If you're not completely satisfied with your purchase, simply contact us at firstname.lastname@example.org within 14 days from the delivery date to arrange for an exchange or refund.
To return or exchange an item, please follow the instructions below:
- Log in to your zeeol.com account and go to the orders menu to find the corresponding order, check whether the status of the order is "Pending", if so, click the order and click "Cancel" to complete the return, when we find that there is a return The refund process will be initiated to you immediately after the order.
- Contact usand mention your order reference and the item(s) you would like to return or exchange.
Due to health and hygiene reasons, we do not accept any returns, refunds or exchanges of earrings or any other jewelry that passes through piercings. If you have any questions about this please feel free to contact us.
Returns and exchanges are processed within 1-14 days upon receipt of the package. Please consider sending the return package with tracking information (registered package). We are not responsible for lost return packages without tracking information.
Refunds are issued to your original payment source. If a coupon was used and you requested a partial refund (for example, you bought two items and want to return one), the coupon value will be deducted from the refund amount. Shipping charges of return packages are at the customer's expense. Items not returned will not be refunded. Gift-wrapping fees are non-refundable. Fees for shipping options different from our shipping option "Standard" are non-refundable. Personalized items cannot be returned or exchanged. All exchanges are subject to availability and will be shipped with our shipping option "Standard".
Failure to follow the instructions may cause delay of your refund or receiving of your exchanged item or refusal of the refund or exchange.
We would like to kindly remind you, all the to-be-returned items must be in new or unused condition with original packaging and materials included. "New or unused condition" means that there are no scratches, marks, blemishes, signs of use or wear nor any other damage(s) to the item. We reserve the right to make deductions on the refund amount or refuse the refund or exchange if the item is not in new or unused condition.
Please note that items on sale (items with a discount on their base price) are excluded from this policy and cannot be returned or exchanged. For customers in the European Union, we offer a 14-days return policy for items on sale.
Please note that once the order is shipping, that is, the login account sees that the current order status is "Processing", it will be sent for processing and can no longer be canceled, note that only orders with "Pending" status can be cancelled. All orders are final - please ensure you select your items carefully.
If you have any problems with your order please Contact us. We will do our best to help solve any issues you might have.