Shipping & Delivery

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays. Processing may take longer during holidays, promotional events, or periods of high order volume.

Please check your shipping address and contact information carefully before completing your purchase.

2. Shipping Destinations & Delivery Estimates

We currently provide shipping from China to customers in the United States and Europe.

Our estimated delivery times, excluding order processing time, are:

Delivery estimates are for reference only and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, local carrier operations, customs procedures, weather conditions, and other circumstances beyond our control.

3. Free Shipping

ZEEOL offers free shipping on all orders to eligible shipping destinations.

No standard shipping fee will be charged for eligible orders. Any applicable shipping options or additional charges, if any, will be displayed at checkout before you complete your purchase.

Free shipping does not mean that delivery is guaranteed within a specific number of days.

4. Order Tracking

Once your order has shipped, we will provide tracking information when available.

You can use the tracking link or tracking number provided in your shipping confirmation email to follow your shipment.

Tracking updates may take time to appear after dispatch. International shipments may also have periods when tracking information is limited, particularly while packages are in transit between countries or undergoing customs clearance.

If you have not received tracking information within [INSERT CONFIRMED TIMEFRAME] after shipment, please contact us at support@zeeol.com.

5. Customs Duties & Taxes

For eligible orders, applicable customs duties and import taxes are included in the checkout price, as indicated at checkout. Customers should not be asked to pay these charges separately when they are confirmed as included in the order total.

The treatment of customs duties, VAT, and other import-related charges may depend on the destination and shipping arrangement. Please review the final checkout details before placing your order.

If a carrier or customs authority requests an additional payment that appears inconsistent with the charges shown at checkout, please contact us at support@zeeol.com before making the payment, if possible. We will help you review the situation.

6. Shipping Address & Order Changes

Please ensure that your shipping address is complete and accurate when placing your order.

If you need to correct your address or request an order change, contact us as soon as possible at support@zeeol.com. We cannot guarantee that changes can be made after an order has entered processing or has been shipped.

Once a package has been dispatched, delivery changes may depend on the shipping carrier and may not be available.

7. Delayed, Lost, or Damaged Packages

If your shipment appears to be delayed, marked as delivered but cannot be located, or suspected to be lost, please contact us at support@zeeol.com with your order number and tracking information.

We will review the available shipping information and help you determine the appropriate next steps.

If your order arrives damaged or you receive an incorrect item, please contact us promptly and include photographs of the item and packaging where possible.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

8. Multiple Shipments & Unavailable Items

If your order contains multiple items, they may be shipped separately when necessary. Tracking information will be provided for each shipment when available.

If an item becomes unavailable after your order is placed, we will contact you regarding the available options, which may include a refund for the unavailable item.