Terms & Conditions

1. Eligibility and Website Use

You must be legally capable of entering into a binding agreement under the laws applicable to you to place an order through our website.

You agree to use our website lawfully and not to:

• Violate any applicable law or regulation.
• Interfere with the security or proper operation of our website.
• Attempt unauthorized access to our systems, accounts, or data.
• Use our website to commit fraud or submit misleading information.
• Copy, distribute, or exploit website content in violation of applicable intellectual property rights. 

We may take reasonable steps to protect our website, customers, and business from misuse or unlawful activity.

2. Products and Product Information

ZEEOL offers jewelry and related products through its website.

We make reasonable efforts to display product descriptions, images, colors, sizes, materials, and other product details accurately. However, the appearance of a product may vary slightly depending on screen settings, lighting, photography, or manufacturing characteristics.

Please review the product description, size information, material details, and any customization options before placing your order.

If a product description contains a material error or an item materially differs from what was agreed, your rights and available remedies will be determined by applicable law.

3. Prices, Currency, and Taxes

Product prices and the currency used for your order will be displayed on our website or at checkout.

We make reasonable efforts to ensure that pricing information is accurate. If a material pricing error occurs, we may contact you before fulfilling the order to explain the issue and discuss the available options.

Any applicable taxes, duties, or other charges will be presented at checkout where applicable.

For eligible orders, customs duties and import taxes are included in the checkout price as indicated at checkout. The treatment of taxes and import charges may vary by destination and shipping arrangement. Please review the final order total before completing your purchase.

Nothing in this section permits us to change an agreed order price except as allowed by applicable law or with your agreement.

4. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products under these Terms.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted or dispatched.

Order acceptance and fulfillment remain subject to payment authorization, product availability, fraud prevention checks, and other lawful requirements.

If we cannot fulfill an order, we will notify you and arrange a refund for any amount paid for the unfulfilled order, as required by applicable law.

Please ensure that your contact details and shipping address are accurate when placing an order.

5. Payment

Payment must be completed using one of the payment methods offered at checkout.

Payments may be processed by third-party payment providers, which may apply their own terms and privacy policies.

By submitting an order, you confirm that you are authorized to use the selected payment method.

We may take reasonable steps to verify transactions and prevent fraud. We will not use this provision to avoid fulfilling valid orders or honoring applicable consumer rights.

6. Shipping and Delivery

ZEEOL ships orders from China to eligible destinations.

Our current shipping policy provides:

• Order processing: Typically 1–3 business days after payment confirmation.
• United States: Estimated delivery of 7–15 business days, excluding processing time.
• Europe: Estimated delivery of 7–15 business days, excluding processing time.
• Shipping fees: Free shipping on all eligible orders.

Delivery estimates are provided for guidance and are not guaranteed delivery dates. Actual delivery may vary due to customs procedures, carrier operations, weather, public holidays, and other circumstances.

For further details, please refer to our Shipping & Delivery page.

Nothing in these Terms removes any rights you may have if goods are not delivered within a legally required period.

7. Returns, Exchanges, and Refunds

Our Returns & Exchanges policy explains how to request a return, exchange, or refund, including eligibility requirements, return shipping arrangements, and refund processing.

Please review that policy before placing an order.

Our voluntary return conditions do not override mandatory consumer rights. Any restrictions relating to personalized products, hygiene-sensitive products, or discounted products apply only to the extent permitted by applicable law.

If a product is defective, damaged, incorrect, or otherwise fails to meet applicable legal requirements, your rights and remedies will be determined by the applicable law and our published policies.

8. Personalized and Custom Jewelry

Certain products may offer personalization, such as engraving, names, initials, or other customer-specific specifications.

You are responsible for carefully checking the spelling, wording, design selections, sizes, and other details you submit for personalization.

We may contact you if clarification is necessary before production.

Customer-specific products may be subject to different cancellation or change-of-mind return rules where applicable law permits. However, this does not remove any rights or remedies that apply to defective, damaged, incorrectly produced, or materially non-conforming products.

Please review the relevant product description and our Returns & Exchanges policy before ordering personalized jewelry.

9. Intellectual Property

Unless otherwise indicated, the content on our website, including text, product photographs, graphics, logos, page designs, and other materials, is owned by or licensed to ZEEOL.

You may access and use this content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission, except where permitted by applicable law.

Nothing in this section affects rights that belong to third-party owners or rights that cannot lawfully be restricted.

10. Reviews and User Submissions

If our website allows you to submit reviews, comments, photographs, or other content, you are responsible for ensuring that your submissions are lawful and do not infringe another person’s rights.

You must not submit content that is fraudulent, abusive, defamatory, discriminatory, misleading, or otherwise unlawful.

Where you submit content to our website, you grant ZEEOL a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content for operating and promoting our business, to the extent permitted by applicable law and subject to any separate terms presented when you submit it.

We will not treat this clause as permission to use content in a way that violates your legal rights or any additional consent requirements that apply.

We may remove content that violates these Terms or applicable law.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment, shipping, analytics, or customer support providers.

These third parties may operate under separate terms and privacy policies. We are not responsible for third-party services that we do not control, except where applicable law provides otherwise.

Your use of third-party services may be subject to their own terms.

12. Website Availability and Changes

We may update product information, website features, content, and services from time to time.

We do not guarantee that our website will always be available without interruption or error. We will take reasonable steps to maintain and secure our services.

If we need to suspend or discontinue a feature, we will do so in a manner consistent with applicable law and any existing contractual obligations.

Changes to these Terms will be reflected by updating the “Last Updated” date above. Changes will apply as permitted by applicable law. Where required, we will provide notice or obtain consent before applying material changes to an existing transaction.

13. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, ZEEOL is not responsible for indirect or consequential losses arising from the use of our website where such losses are not legally recoverable.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights and any liability for which exclusion is prohibited by law.

This section does not limit any mandatory remedies available to you for defective goods, non-delivery, misleading product information, or other breaches of applicable consumer law.

14. Indemnification

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly arising from your unlawful use of our website, fraud, or material breach of these Terms.

This section does not require you to indemnify us for matters caused by our own unlawful conduct or waive any rights that cannot lawfully be waived.

15. Governing Law and Disputes

These Terms are subject to the laws of [INSERT GOVERNING LAW AND JURISDICTION AFTER LEGAL REVIEW], without excluding any mandatory consumer protection laws that apply to you.

If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the issue informally.

Nothing in this section prevents you from bringing a claim before a court or authority where applicable law gives you that right.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.