Privacy Policy

Last Updated: October 15, 2026

At ZEEOL (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

Please read this policy carefully. By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is required by law, we will request it separately.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information You Provide

When you place an order, create an account, subscribe to our emails, or contact us, we may collect:

• Name

• Billing and shipping address

• Email address

• Telephone number, if provided

• Order details, purchased products, and transaction records

• Communications and information you provide when contacting customer support

• Customization details, such as names, initials, engraving instructions, or other personalization requests

Please do not submit sensitive personal information unless it is necessary and specifically requested for a legitimate purpose.

Payment Information

Payments are processed through the payment methods made available at checkout.

Depending on the payment provider, we may receive transaction confirmations, payment status, limited payment-related details, and information needed to manage refunds or resolve payment disputes.

Your full payment card details may be collected and processed directly by the payment provider. We do not claim to store full card details unless our actual payment processing arrangements require and authorize us to do so.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Pages viewed, referring pages, and interactions with our website

• Approximate location derived from IP address

• Cookie identifiers and similar online identifiers

• Website performance, security, and diagnostic information

The information collected depends on your browser settings, cookie preferences, and the tools enabled on our website.

2. How We Use Your Information

We may use personal information for the following purposes:

• Order fulfillment: Processing orders, arranging shipping, providing tracking information, and handling returns or refunds.

• Customer service: Responding to questions, resolving complaints, and communicating about orders.

• Account management: Creating and maintaining customer accounts where this feature is available.

• Payments and fraud prevention: Processing payments, verifying transactions, preventing fraud, and protecting our website and customers.

• Website operation: Maintaining, troubleshooting, securing, and improving our website.

• Analytics: Understanding website traffic and customer interactions where the relevant analytics tools are enabled and permitted by law.

• Marketing: Sending promotional communications where permitted by law and, where required, with your consent.

• Legal compliance: Maintaining appropriate business records, responding to lawful requests, and meeting applicable legal obligations.

We will not use personal information for purposes incompatible with this policy without providing any additional notice or obtaining consent where required by law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance, and support advertising where enabled.

Cookies may include:

• Essential cookies: Necessary for functions such as shopping carts, checkout, account access, and website security.

• Preference cookies: Remembering settings and preferences.

• Analytics cookies: Helping us understand how visitors use our website.

• Advertising cookies: Supporting advertising measurement or personalized advertising, if such tools are enabled.

Where required by law, non-essential cookies will only be activated after you provide the necessary consent. You can manage your preferences through our cookie settings, where available, and adjust your browser settings.

Disabling certain cookies may affect website functionality.

4. How We Share Personal Information

We may share personal information with the following categories of recipients when necessary for the purposes described in this policy:

• Payment providers: To process payments, refunds, and transaction disputes.

• Shipping and logistics providers: To deliver orders and provide tracking services.

• Website hosting and technology providers: To operate, maintain, and secure our website.

• Analytics and advertising providers: To measure website performance or provide advertising services where enabled and legally permitted.

• Customer support and communication providers: To respond to inquiries and send transactional communications.

• Professional advisers and authorities: Where reasonably necessary for legal compliance, dispute resolution, or the protection of our rights.

We do not disclose personal information to third parties for their independent purposes except as described in this policy, with your consent, or as otherwise permitted or required by law.

Third-party services used by ZEEOL: [INSERT THE ACTUAL PAYMENT PROVIDERS, SHIPPING PROVIDERS, ANALYTICS TOOLS, ADVERTISING PLATFORMS, AND OTHER RELEVANT SERVICE PROVIDERS.]

5. International Data Transfers

ZEEOL ships products from China and may use service providers located in different countries.

As a result, personal information may be transferred to, stored in, or accessed from countries other than the country where you live, depending on our website infrastructure and service providers.

Where applicable law requires safeguards for international data transfers, we will implement appropriate measures, such as approved contractual safeguards or other legally recognized transfer mechanisms.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods vary depending on the type of information and the reason it was collected.

When personal information is no longer needed, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps and provide any notifications required by applicable law.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Request a copy of personal information in a portable format.

• Object to or request restriction of certain processing.

• Withdraw consent where processing is based on consent.

• Opt out of certain targeted advertising, sales, or sharing of personal information where applicable law provides such rights.

• Appeal a decision we make regarding a privacy request, where applicable law provides an appeal right.

• Lodge a complaint with the relevant data protection authority.

To submit a privacy request, contact us at [email protected]. We may need to verify your identity before processing your request.

We will respond within the time required by applicable law. Some information may need to be retained where a legal obligation or other lawful exception applies.

9. Marketing Communications

If you subscribe to our marketing emails, we may send you updates about products, promotions, and news from ZEEOL.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at [email protected].

Even if you opt out of marketing communications, we may still send essential transactional messages, such as order confirmations, shipping updates, and customer service responses.

We will obtain consent for marketing communications where required by law.

10. Children's Privacy

Our website is intended for a general audience and is not directed to children under the age at which they may independently provide personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the situation and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Those third parties operate under their own privacy policies and practices.

We are not responsible for the privacy practices of websites or services that we do not control. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, or legal obligations.

When we make changes, we will update the “Last Updated” date above. Where required by law, we will provide additional notice or obtain consent for material changes.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Brand: ZEEOL
Email: [email protected]
Website: [INSERT YOUR OFFICIAL WEBSITE URL]
Business Name: [INSERT YOUR LEGAL BUSINESS NAME, IF APPLICABLE]
Business Address: [INSERT YOUR BUSINESS ADDRESS, IF REQUIRED]

We will review your inquiry and respond in accordance with applicable law.